NordicTrack Grand Tour Bike Customer Review

by Maria
(Cleveland, Ohio)

DO NOT purchase this bike. This bike was delivered defective. The resistance is only at one level. The resistance is very tight at level 1. There is no change to resistance.

As I increase the resistance, called customer service and was sent a new resistance motor. Had to replace ourselves with instructions from a you tube video sent to us by customer service. The video replacement instructions were of any entirely different bike and not even close to how my bike is set up.

After all this trouble, the new motor did not fix the issue. Called customer service again and they were willing to replace other parts. At that point, I decided I no longer wanted this bike.

Spoke to returns and they were more than willing to refund my money which takes 3-4 weeks to refund me. Which is absurd!

The best part was they told me to dispose of the bike. Just throw it away! That should speak for itself! Bike is not worth the price!

Once I have my refund, I will gladly put this item in the trash where it belongs!

Comments for NordicTrack Grand Tour Bike Customer Review

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Sorry to hear about your troubles
by: DMB

We're sorry that you are experiencing this. It's very frustrating. Hopefully you'll have some resolution shortly.

Same problem
by: Anonymous

July 2018 - Same defective Level 1. Called support (23 minutes) "go to a bike shop and purchase a crank arm tool" to take off crank an look inside bike to see if anything is broken.

Called sales who transferred me to a "better" support agent (48 mins) "it's a training bike. hard even on level 1. harder than walking". said same take off cover, but he (name Bo) could not stay on the phone to help me do it

Called returns. Said the resistance sounded too high. Offered me "5% discount" ($50). I said no. Then offered to ship a new bike and pick up old one.

Call sales 3 days later after not getting email or phone call as was promised. (Returns closed for a state holiday). Sales could find no record of any such return commitment.

Called AMEX.

Damaged goods
by: Don j.

Same issue can't reduce the resistance, also broken parts on bike when delivered. Complained to Better Business Bureau. Got a reply that my money would be refunded in 30 days. I prepared the bike for return and was told to keep it. I got my money back and I sit here with a paper weight.

order #: 918927
by: Anonymous

Having the same issues. Getting no help from Nordic's customer service. I wish I had read this review before buying the bike.

by: Mary

I have a new NordicTrack GrandTour bike, ordered direct from NordicTrack. It arrived damaged and broken, after a month of back and forth, parts, videos for the wrong bike, etc. they finally sent a technician with parts and a new motor. I rode it for the FIRST time yesterday and the resistance at 1 required my full body weight to turn the wheel. I'm so disappointed in this piece of crap! We went with NordicTrack thinking it was a reputable company with pride in the products. Horrible to deal with an a total piece of junk!

The NordicTrack Grand Tour
by: All Exercise Bikes

Thank you for your feedback Maria. We've heard a lot of positive things about the new NordicTrack Grand Tour bikes, and a few negatives as well.

One of the biggest selling points is the price, which is very attractive given all of the features and capabilities it offers, especially the incline and the decline and the touch screen and workouts.

But quality does suffer as a result, and every now and then you do get a lemon bike. Customer service is known to be less than stellar, but that is the case for many of the large cardio equipment companies.

At any rate, we're glad you were able to get a refund. If you haven't already purchased a new one take a look at our Best Indoor Cycling Bikes for another option.

There are a lot of good choices there at various price levels so you can find one that appeals to you.

Good luck with your search, and again thank you for your feedback. It is very helpful!

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