Sole SB700 Exercise Bike Shipping Problems

by Roger Westfall
(Bakersfield, California, USA)

I ordered a Sole SB700 bike July 16th from Sole direct. Ended up finding out they were out of stock a week later. On July 31st I called and was offered $100 off my order and was told they were shipping August 1st-3rd. I guess someone was supposed to have called me but I had to make the calls. Today is the 3rd and I'm starting to wonder if I'm even going to get a bike.

I've emailed, I've posted on their Facebook page (because I noticed they got back to customers pretty fast). and I've called. I've not got a single response from the Facebook or email. When I called I didn't get any real answers either. I was told "it should have shipped we are just waiting on a tracking number". My credit card hasn't been charged yet and with computers had it been shipped tracking numbers should be pretty quick. So bottom line is nobody is telling me anything. I have to be honest I'm not impressed so far with customer service or my experience.

Today is August 6th and I called again and asked about the status of my order and when I spelled my last name he just put me on hold without a word. Came back on a bit later and said he'd have to contact the shipping company and he'd call me back. I did tell him my credit card has not been charged so I find it hard to believe it has shipped.

I honestly have no idea how bad or good the Sole SB700 bike is. I find the sales department at Sole rather rude and not very helpful.

Comments for Sole SB700 Exercise Bike Shipping Problems

Click here to add your own comments

Sole SB700 Exercise Bike Shipping Problems
by: Roger Westfall

I finally received a reply from my facebook comments on their page. I was told "my comments would be forwarded to customer service and they would get back to me ASAP". I never did get that call back from my phone call this morning.

I then received an email that doesn't match the information that had been told to me in past phone conversations but here it is. "We have received confirmation from our warehouse that the SB700 Bikes have arrived. They will be shipping out either today or tomorrow and you can expect a call from our shippers by early next week to set up the delivery date. This normally takes 10-14 days, but under the circumstances we are working with the shippers to get them expedited. Hopefully you can have your machine delivered by the end of next week. If you have any questions please give us a call."

I'm hoping I get a bike so I can give you all a review of this bike at some point. This whole transaction has been nothing but a hassle so far.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Exercise Bike Consumer Reviews - Rave or Rant!.

Comparison Charts

Upright Bikes
Recumbent Bikes


Buying Guide

Find the right bike at the best price!


Workouts

How to make the time spent exercising fun!


Submit Review

Rave or rant about the exercise bike you purchased online or used at the gym.