NordicTrack Grand Tour Bike Customer Review

by Maria
(Cleveland, Ohio)

DO NOT purchase this bike. This bike was delivered defective. The resistance is only at one level. The resistance is very tight at level 1. There is no change to resistance.

As I increase the resistance, called customer service and was sent a new resistance motor. Had to replace ourselves with instructions from a you tube video sent to us by customer service. The video replacement instructions were of any entirely different bike and not even close to how my bike is set up.

After all this trouble, the new motor did not fix the issue. Called customer service again and they were willing to replace other parts. At that point, I decided I no longer wanted this bike.

Spoke to returns and they were more than willing to refund my money which takes 3-4 weeks to refund me. Which is absurd!

The best part was they told me to dispose of the bike. Just throw it away! That should speak for itself! Bike is not worth the price!

Once I have my refund, I will gladly put this item in the trash where it belongs!

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The NordicTrack Grand Tour
by: All Exercise Bikes

Thank you for your feedback Maria. We've heard a lot of positive things about the new NordicTrack Grand Tour bikes, and a few negatives as well.

One of the biggest selling points is the price, which is very attractive given all of the features and capabilities it offers, especially the incline and the decline and the touch screen and workouts.

But quality does suffer as a result, and every now and then you do get a lemon bike. Customer service is known to be less than stellar, but that is the case for many of the large cardio equipment companies.

At any rate, we're glad you were able to get a refund. If you haven't already purchased a new one take a look at our Best Indoor Cycling Bikes for another option.

There are a lot of good choices there at various price levels so you can find one that appeals to you.

Good luck with your search, and again thank you for your feedback. It is very helpful!

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